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Payments and Shipping

We temporarily do not deliver some our knives to other countries

 

How to make an order on Maria Stalina Knives:

1. Product selection

Choose from the site the knife that you're intersted in. Click on it. A page will open with a description and characteristics of the selected item with the price and full-size photos. To see some small details you can use Zoom. To do this, click on the picture to enable / disable Zoom.

We have item comparison option on our website. On the pages of the selected products you need to click the button "Add to compare." After that click on the “View” link. You will see a list of product characteristics in a convenient form for comparison.

If the knife has the status “Price on request”, click on “Check rates” and fill in the feedback form. After your request store manager will send you information about the price.

Goods with the status “Our collection” is not for sale.

2. Put the goods in the cart

Having found the product you like, click "Add to Cart". Congratulations, the item is in your cart. You can put unlimited number of goods in your cart. All items, offered to your attention, posted on our website in a single copy. Therefore, in the cart you can not change the quantity of goods of one vendor code.

3. Your cart

To place an order, go to the "Cart" section. Icon is located at the top of the site. View its contents. You can remove what you do not need or empty the cart completely.

4. Checkout

To complete the order fill out the form on the page "Cart", choose the method of payment and delivery. After pressing the button "Send order", it will go for registration to our manager, who will call you back or e-mail and clarify all the details of the order.

Please note that the working hours of online store Maria Stalina Knives are Mon.-Fri. 10:00 — 17:00 GMT + 4:00, Moscow MSK. If you made an order on a weekend or a holiday, the manager will contact you on the next working day.

You can also contact the store manager yourself to place an order by calling:

+7 (812) 676-33-47 (Mon-Fri from 10.00 to 17.00 GMT + 4: 00, Moscow MSK.)

Or fill out the feedback form on the page CONTACTS

Enjoy your shopping!

 

Shipping

International shipping all over the world is carried out by DHL or any other courier service if it is possible.

Shipping is charged separately. Estimated cost of delivery by DHL without insurance:


North America — 110$

South America — 125$

Europe — 75$

Asia — 90$

Australia — 125$

Africa — 95$


Ask for the exact cost and delivery time by e-mail: zakaz@mariastalina.com or by phone: +7 (812) 676-33-47 (Mon-Fri from 10.00 to 17.00 GMT + 4: 00, Moscow MSK.)

Our main partner is DHL.

 

PAYMENT

 

Cash
- Cash payment is made at the trade point of the online store Maria Stalina Knives that located at the address: St. Petersburg, Kolomiazhsky Ave. 28, K.3 on weekdays from 10:00 to 17:00.

 
Cashless payments

- Payment by credit card:

We accept payment cards: VISA Inc, MasterCard WorldWide.

 

Making an order, you must select "Cashless". After confirming the order, you will need to provide your bank card details:
1. card type
2. card number
3. card expiration date (indicated on the front of the card),
4. The name of the card holder (in Latin letters, exactly indicated on the card)
5. CVC2 / CVV2 code

If your card has 3D-Secure service, you will be automatically redirected to the page of the bank that issued the card for the authentication procedure. For information on the rules and methods of additional identification, check with the Bank that issued you a bank card.

The security of processing online payments through a payment gateway is guaranteed by the international PCI DSS security certificate. Information transfer takes place using SSL encryption technology. This information is not available to unauthorized persons.

Tips and recommendations on the necessary security measures for making payments using a bank card:

* Take care of your plastic cards just as you save cash. Do not forget them in the car, restaurant, shop, etc.

* never give your full credit card number to any person or company

* always have on hand a telephone number for emergency contact with the bank that issued your card, and in case of loss, contact the bank immediately

* enter the card details only when making a purchase. Never specify them for any other reason.

Exchange and return of goods

In accordance with Article 26.1 of the Federal Law of the Russian Federation “On Protection of Consumer Rights”, you have the right to return remotely purchased goods within 7 (seven) days.

The consumer does not have the right to refuse the goods of good quality, having individually-defined properties, if the specified goods can be used exclusively by the person purchasing it.

 

Exchange and return of goods

In accordance with Article 26.1 of the Federal Law of the Russian Federation “On Protection of Consumer Rights”, you have the right to return remotely purchased goods within 7 (seven) days.

The consumer does not have the right to refuse the goods of good quality, having individually-defined properties, if the specified goods can be used exclusively by the person purchasing it.


To return:

  • the goods should not have traces of exploitation
  • consumer qualities and presentation should be indistinguishable from the new product, the original packaging and full equipment are preserved.
  • filled in the return form, provided a copy of the passport.


If you are returning a defective product, the cost of shipping and related costs will be refunded to you. To do this, provide a check issued to you when sending the goods and checks confirming additional expenses, in one of the ways: send a scanned copy of the check to the email address zakaz@mariastalina.com or attach a copy of the check to the postal item.

The funds will be returned within 10 days from the date of receipt of the parcel at the address 197341, Russia St. Petersburg, Kolomizhsky pr. 28 k.3 room.67

To return goods, request a form by e-mail: zakaz@mariastalina.com or by phone: +7 (812) 676-33-47 (Mon-Fri from 10.00 to 17.00 GMT + 4: 00, Moscow,MSK.)

 

Attention: We reserve the right to refuse without explanation of the reasons for the sale or viewing of products published on the site.

The information provided on the website is not a public offer.

 

 

 

Maria Stalina Knives 197341, Saint-Petersburg Kolomyazhsky PR. 28 K. 3 +7 (812) 676-33-47